Learn how to request access to health care records, contact the Texas Behavioral Health Executive Counseling, and file a consumer complaint with the Office of Attorney General’s Consumer Protection webpage.

While most issues between client and clinician can be addressed directly, some situations could require escalation. In compliance with the State of Texas, we provide information below to assist your pursuit of a report, if you should find yourself in such a situation.

Request the Consumer’s Health Care Records From the Licensee

We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested by contacting Sorella House directly. Please include consumer’s full name, date of birth and dates of records requested. Contact Sorella House at 469-200-0235 or admin@sorellahouse.com

Contact the Texas Behavioral Health Executive Council

1801 Congress Ave., Ste. 7.300 Austin, Texas 78701

(512) 305-7700

Investigations/Complaints 24-hour, toll-free system- (800) 821-3205

More information about how to contact the Texas Behavioral Health Executive Council.

File a Consumer Complaint Regarding a Licensee

If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board. Detailed instructions about filing a consumer complaint regarding a licensee to the Office of Attorney General’s Protection at the website listed below.

Consumers can find detailed instructions about filing a consumer complaint regarding a licensee to the Office of Attorney General’s Consumer Protection on the website of the Office of Attorney General.

Consumers can file a complaint online on the website of the Office of Attorney General.